Antonio’s Pizza is committed to excellence in serving all customers including people with disabilities.
Antonio’s Pizza will ensure staff is trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods or services.
Antonio’s Pizza will communicate with people with disabilities in ways that take into account their disability.
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. Fees will not be charged for support persons except where special functions may require admission by the general public.
Antonio’s Pizza will provide training to employees, volunteers and others who deal with the public or parties on our behalf.
Individuals in the following positions will be trained: Kitchen Staff, Servers.
This training will be provided to staff within 30 days of hire.
Training will include:
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Antonio’s Pizza will make every reasonable attempt to notify customers as soon as possible. Notices will be placed at all entrances/exits leading into the establishment. This clearly posted notice will include information regarding the reason for the disruption, its anticipated length of time.
Customers who wish to provide feedback on the way Antonio’s Pizza provides goods and services to people with disabilities can contact Mr. Frank Spizzirri at (519) 862-1468 or by e-mail at [email protected]
All feedback, including complaints, will be directed to Mr. Frank Spizzirri. Customers will receive a response within 5 (five) business days.